Reference

Terms & Conditions for Your Account

Clear Terms & Conditions give you the account steps, wallet checks and access rules behind alas99 before you enter the lobby.

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alas99 Terms & Conditions for Your Account
POLICY HELP

Where To Ask About Policy Changes

A direct policy route helps when a clause affects your account or wallet request.

Account questions Ask us to clarify account creation, phone verification, device access or a policy clause…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the transaction reference and the status…
Change requests If a personal detail or policy record needs correction, contact our support desk with…
RECORD PRACTICES

Six Checks Behind Our Policy

The policy works with practical account controls rather than vague promises. We use the details needed to operate your account, check wallet records and respond to a request…

Data use

We use account details to apply the Terms & Conditions, confirm the account holder and connect a wallet record to…

Cookie choices

Cookies can keep a signed-in session or remember a page setting on your device.

Account security

Phone verification helps us match access with the account record.

Record retention

We keep relevant account, support and transaction records only for the period needed to handle disputes, confirm wallet actions and…

Who to contact

Use the support route when you need a clause explained, a wallet record checked or an account detail corrected.

Requesting changes

Tell us exactly which account detail or policy record you want changed and why.

Terms & Conditions Questions for alas99

These Terms & Conditions answers cover the searches we hear most often before an account is opened or a wallet action is made. We keep the wording practical: account access, phone checks, local payment records, device sessions and requests to correct or question a policy decision. If your situation differs, contact us with the account reference so we can identify the clause that applies.

You can read the current Terms & Conditions on the policy page before opening an account or using a wallet option. Check the page again when an account notice points to an updated clause, and contact support if any wording about access or verification is unclear.

Yes. The Terms & Conditions explain how DANA, QRIS and other listed rails may be recorded against your account, including checks for a matching phone or transaction reference. Availability and eligibility depend on local law, so follow the payment status shown for your account.

Phone verification connects your account access with the details used during registration and helps us investigate a wallet mismatch. The Terms & Conditions allow an additional check after a device change or unusual sign-in, and you should never send your password or security code.

You may sign in from a supported phone or desktop path, but a new device can require another account check under the Terms & Conditions. If the session does not open, sign in again and contact support with your account phone number rather than creating a second account.

Contact our support desk with the account phone number, the detail that is wrong and the correction you want. We compare the request with the Terms & Conditions and may ask for matching evidence before changing a name, phone record or wallet reference.

Access may be paused when account details, phone verification or a payment record needs checking, and access depends on local law. We use the support route to explain the relevant policy step and the next check, without asking you to disclose your password.

We retain relevant records for the period needed to handle support questions, wallet checks, disputes and applicable legal duties. The period can vary by record type and depends on local law. Ask support which record is involved and how to request a correction.

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